You’ve probably also noticed that the majority of email newsletters you receive these days are designed with a fixed width as opposed to a ‘fluid’ layout.

This is because the most email clients and web-based email providers don’t use the full width of your screen to display an email message. Whether it’s advertising on Gmail, a menu in Hotmail or your Inbox in Outlook, a chunk of screen real estate is often already being used.

Remember, your recipients are busy and impatient, so horizontal scroll bars are even more of a no-no in email than a web page. Because of this, it is a good idea to keep your emails to a fixed width of no more than 550-600 pixels. This should ensure that in the majority of cases, your subscribers can view your email as you intended.

What about height?

Obviously the height of each email you send will vary depending on the amount of content. At the same time, it’s good to keep in mind that a lot of your recipients may scan your email in a preview pane before they decide to read the entire thing.

The average preview pane is around 300-500 pixels high, so make sure you include any important bits of your email in this area. First impressions count. A good way to check how your email looks in a variety of email readers is to use ourdesign and spam testing tool, which gives you screenshots of your campaign as it will appear.

Here’s a quick preview of how it looks on an iPhone.

A focus on reporting

When deciding what functionality to include in the mobile version, we’ve been keeping a close eye on our customers. It turns out that the most popular section of your account accessed by a mobile device is campaign reporting, so that’s where we focused our efforts. More than 95% of all mobile visitors also come in on an iPod or iPhone variant, so we put a lot of work into making sure the experience was perfect on these devices in particular. It’s a really nice way to get the latest stats on a campaign you’ve sent in a couple of thumb presses.

Launch it

One great thing about the iPhone is that you can launch web applications just like a traditional app you’ve bought from the App Store. By heading into your account with Safari and adding it to your Home screen, you have a dedicated button that will load your latest reports with a single click. We even provide a nice icon and loading screen while the latest stats are downloading.

There is lots of cool technology under the hood of our mobile version, and I’ll be sure to share some of the more interesting details in a future post.

Easy switching

While the mobile version is all about your campaign reports right now, you can still switch to the full version and access all our functionality with a single click. At the footer of every page is a link to switch to the corresponding page in the full version of the app. We’ll automatically switch you back to the mobile version the next time you log in.

If you’re using this; please let us know what you think

We’ve made it much easier to personalise your email campaigns with regular content tags such as ‘First name’ and ‘Email’. But with this update, you can now also add custom fields from your subscriber list’ and lots of variations of today’s date. The former should be especially useful if you’re planning to personalise your email with nice details such as the subscriber’s location, interests or even a message like, “We’re glad you were referred to us via a friend, please let everyone know about our store, too!” (where ‘a friend’ is the value in a ‘Referrers’ custom field):

We made it really easy to add quick links such as ‘Forward to a Friend’ and ‘Unsubscribe’ via the editor – they’re all available via a drop-down menu. In addition, we’ve given you more control over colors and formatting via the toolbar:

You can resize your editor window, too:

It’s been a big week for email templates and the WYSIWYG editor in general. Let us know what you think of the updates – we hope it makes working with email templates a much easier and more time-efficient task.

What is an open rate?

Open rate is a measure of how many people on an email list open (or view) a particular email campaign. The open rate is normally expressed as a percentage, and at Cloud 9 we calculate it as follows:

So a 20% open rate would mean that of every 10 emails delivered to the inbox, 2 were actually opened.

How do you measure an open?

When each email is sent out, we automatically add a piece of code that requests a tiny, invisible image from our web servers. So when a reader opens the email, the image is downloaded, and we can record that download as an open for that specific email.

It is important to understand that the open rate is not a 100% accurate measure. Recording an ‘open’ can only happen if the readers email client is capable of displaying html with images, and that option is turned on. So if you are sending text-only emails, there is no way to record open rates (the exception is if they actually click a link). Similarly, people reading your html email without images showing will not be recorded as opens.

Another issue is that your readers may have a preview pane in their email client. That preview pane might be displaying your email automatically (and therefore downloading the images) without the reader ever having to click on it or read it.

So you should never take your open rate as a hard and fast number, because you can never know the true figure. It is much better used as general guide, and as a way of measuring the trends on your email campaigns.

What is a typical open rate?

Really, there is no typical open rate. The rate obtained for any list, or group of lists will depend on how it was measured, when it was sent, the size of the list and a zillion other potential variables. There is no shortage of benchmark numbers out there, but even between benchmark figures you will find big variation in the reported open rates.

So instead of giving a specific percentage, we’ve come up with the following chart.

There are certainly some broad trends in open rates.

As list size goes up, the open rate tends to fall; possibly because smaller companies are more likely to have personal relationships with their list subscribers.

Companies and organizations that are focusing on enthusiasts and supporters, like churches, sport teams and non profits see higher open rates

More specific niche topics, like some manufacturing areas also typically have higher open rates than emails on broader topics

Why don’t you just give me a number!

So what if you just have no idea of what is a reasonable open rate? Based on everything we have seen here at Cloud 9, and on the other research out there, the bottom line is this:

If you are getting an open rate between 20% and 40%, you are probably somewhere around average.

Very few lists of reasonable size are getting much above 50% open rates from normal campaigns. Your list may have some specific factors that give you higher rates; if so, well done.

However, don’t expect to be getting 80% open rates. People are too busy, inboxes are too full and the measurements are technically limited. If, after all that, you are still interested in seeing specific figures, talk to us for help.

How can I increase my open rate?

There are a ton of elements you can vary to try to entice more of your subscribers to open up your emails. Here are just a few things you could try:

Experiment with your subject lines: Try including details about the content of the email right in the subject line, instead of using your standard subject.

Send on a different day: Are your subscribers too busy on a Wednesday morning to read your email, leaving it languishing down the inbox? Maybe a Friday afternoon email would be welcomed.

Get the important content up the top: Remember that many people will see a preview of your email before deciding to open it or ignore it. Make sure your email is recognizable, and that your key points are in the top third.

The typical open rates in the chart above were derived from Cloud 9′s own figures.

What is an A/B Test?

An A/B test involves two differing emails being sent out to a small portion of your subscriber list, with the most successful (‘winner’) email being chosen from the two after a defined period of time. The winner is then sent to the remainder of your subscribers.

You may have heard this practice being described as ’10/10/80 split’ or ‘multivariate’ testing (however the latter involves changing multiple parts of your campaign). Perhaps you have heard reasons why people don’t use it, such as ‘it’s too hard to do’, or, ‘by the time I get the results from the initial test, it will be too late’. The good news is that we’ve set up a very powerful and easy-to-use interface for your to conduct A/B split campaigns. As the results arrive in real-time, you don’t have to wait until the following day to select your winning email; in fact, we’ll send the winner out automatically.

So… Why test?

There are a number of great reasons why you should optimise your campaigns using A/B testing, including:

The chance to experiment and learn from different subject lines – what will produce the better open rate, ‘Receive 20% off all products at ABC Store’, or ‘Discounts on all products at ABC Store’? The opportunity to decide what email content is most relevant and responsive – Is layout A better than B? What call to action will work best? Deciding which From name is best – Do you go corporate ‘ABC Store’, or personal ‘Bill Storeowner’? No matter what you decide to test, A/B testing will always provide you with useful feedback on your campaigns. For example, you will soon find that the process of choosing the ‘perfect’ subject will rapidly become less of a guessing game and more of an empirical study.

Creating an A/B test campaign

Creating an A/B test campaign is similar to creating a regular campaign – after you click the ‘Create a new campaign’ button, you will see two tabs beneath ‘Step 1: Define the Campaign and Sender’. Click the ‘A/B split campaign tab’ and you will be on your way:

In this example, we’ll be selecting two different subject lines. You will be required to enter differing subject lines for Version A and B of this campaign. You can also personalize the subject line with the recipient’s first name, last name or full name:

Once satisfied, complete ‘Step 2.1: Select the format for this campaign’ as you would on a regular campaign. If you have chosen to send two differing emails, you will be presented with the option to include both of them on this step. Next, you will move onto defining recipients. At ‘Step 2.1 – Select the recipients for this campaign’, select your subscriber list as you would for a regular campaign, then click the ‘Define A/B Split’ button:

In ‘Step 4.1 – Size of test and how you’ll decide the winner’, you can define using the slider what percentage of your subscriber list will receive the initial A/B test emails, then what percentage will receive the winning version. These percentages (A/B/Winner) are entirely up to you, however they cannot be smaller than 1/1/98%, or larger than 25/25/50%. Commonly, 10/10/80% splits are used:

Secondly, you can define what criteria will be used to select the winner. You can select from Open rate, Total unique clicks, or Total clicks on a selected link. This will map back to how you will finally gauge the success of the email campaign, for example, if you are looking to drive visitors to your online store, you may want to select ‘Total unique clicks’ as the criteria for selecting a winner.

Finally, you can select the number of hours or days across which you want to run the A/B test. The default is to ‘Select a winner after 6 hours’, however depending how time-sensitive your campaign is, you may want to select more or less. Note: Setting a testing period of less than a few hours may impact the reliability of the test, as there may be insufficient click and open data generated to accurately determine a winner.

Once you’re done, click ‘Next’.

You will then be presented with a snapshot of the email campaign, including the two subject lines defined earlier. Review, then click ‘Test and define delivery’:

In ‘Step 5.1 – Test your campaign’, you will have the opportunity to test your campaign prior to sending it just as you would a regular campaign. Likewise for ‘Step 5.2 – Schedule campaign delivery’. It’s time to get sending!

Sending and monitoring an A/B test campaign

The excitement all happens once you’ve sent out your email campaign – and at this point, you will see the real-time presentation of results to be quite different from that of regular email campaign sends:

Not only will you be able to see how each version of your creative is performing in the test, but upon completion, you will be able to view the total benefit gained from running the test. This is an excellent way to admire your own handiwork, as well as learn how differing approaches to subject line, content and the from line can alter the results of an email campaign.

This is the first in a series of posts on A/B tests, which we hope will assist you in making your email campaigns more effective (and maybe even make testing fun). Feel free to discuss this post via the comments below.

There isn’t one! Sorry it’s true. Think about it. There must be a infinite number of combination of content out there in the emails you get. Can you sum all of them up with the same subject line? No. The same runs true here. However there are a few things you could to “help” with your open rates. People who are new to email marketing often ask us, “What is the best subject line for me to use?” or “How should I write my subject lines so that more recipients will open my emails?” So we have got some examples for you to look at to get a good idea of what works and what doesn’t. The “highest” open rates were in the range of 60%-87%, while the “lowest” performers fell in the dismal 1%-14% range. Do you see a pattern below?

Best Open Rates (60%-87%)

• [COMPANYNAME] Sales & Marketing Newsletter
• Eye on the [COMPANYNAME] Update (Oct 31 – Nov 4)
• [COMPANYNAME] Staff Shirts & Photos
• [COMPANYNAME] May 2009 News Bulletin!
• [COMPANYNAME] Newsletter – February 2009
• [COMPANYNAME] Newsletter – January 20096 [ *|FIRSTNAME|* *|LASTNAME|* ]
• [COMPANYNAME] and [COMPANYNAME] Invites You!
• Happy Holidays from [COMPANYNAME]
• ATTENTION [COMPANYNAME] Staff!
• ATTENTION [COMPANYNAME] West Staff!!
• Invitation from [COMPANYNAME]
• [COMPANYNAME] Jan/Feb 2009 Newsletter
• Website news – Issue 3
• Upcoming Events at [COMPANYNAME]
• [COMPANYNAME] Councils: Letter of Interest
• [COMPANYNAME] Coffee Exchange – Post-Katrina Update
• We’re Throwing a Party
• October 2009 Newsletter
• [COMPANYNAME]: 02.10.09
• [COMPANYNAME] Racing Newsletter

Worst Open Rates (1%-14%)

• Last Minute Gift – We Have The Answer
• Valentines – Shop Early & Save 10%
• Give a Gift Certificate this Holiday
• Valentine’s Day Salon and Spa Specials!
• Gift Certificates – Easy & Elegant Giving – Let Them Choose
• Need More Advertising Value From Your Marketing Partner?
• [COMPANYNAME] Pioneers in Banana Technology
• [COMPANYNAME] Moves You Home for the Holidays
• Renewal
• Technology Company Works with [COMPANYNAME] on Bananas Efforts
• [COMPANYNAME] Update – A Summary of Security and Emergency Preparedness News
• Now Offering Banana Services!
• It’s still summer in Tahoe!
• [COMPANYNAME] endorses [COMPANYNAME] as successor
• [COMPANYNAME] Holiday Sales Event
• The Future of International Trade
• [COMPANYNAME] for your next dream home.
• True automation of your Banana Research
• [COMPANYNAME] Resort – Spring into May Savings
• You Asked For More…

Observations

On the “best” list, you’ll notice the subject lines are pretty straightforward. They’re not very “salesy” or “pushy” at all. Some people might even say they’re “boring.” On the “worst” list however, notice how the subject lines read like headlines from advertisements you’d see in the Sunday paper. They might look more “creative,” but their open rates are horrible. It’s as if those email marketers assumed that subject lines have to jump off the screen and “GRAB THE READER’S ATTENTION!” or something. Unfortunately, most people get so much junk mail in their inbox, anything that even hints of spam gets thrown away immediately.

Setting Expectations

So does that mean your subject lines should be really stale and un-creative to get high open rates? We don’t think so. We actually saw some campaigns that used more “creative” subject lines (like the ones on the “bad” list) but they had pretty decent open rates. The difference seemed to be in the expectations that were set for the emails. Email newsletters, or eShots are for soft-selling. They build relationships with your customers, and they’re great if your products have a very long sales cycle. Use them to slowly soften your customers for the sale, or to make them feel really good about your brand. If your recipients signed up for these kinds of emails, don’t expect them to be very enthusiastic when, out of the blue, you send an email with a subject line like, “10% Discount! Open Now!” For newsletters, keep your subject lines simple, straightforward, and consistent. On the other hand, if your subscribers specifically opted-in to receive “special offers and promotions” from your company, there’s nothing wrong with saying there’s a “10% off e-coupon inside.” They’ll be expecting a “hard sell” from you. It’s when marketers send promotional emails to their entire “newsletter” list when things go wrong. The idea is to create a totally separate opt-in list for those who want to receive promotional emails. Furthermore, segment your promotions list into smaller, more focused groups before you send your campaign (don’t send an offer for purses and high-heel shoes to the men on your list).

The Secret Formula for Subject-Lines

So what’s our advice for email subject lines? This is going to sound “stupid simple” to a lot of people, but here goes: Your subject line should (drum roll please): Describe the subject of your email. Yep, that’s it. Always set your subscribers’ expectations during the opt-in process about what kinds of emails they’ll be receiving. Don’t confuse email newsletters with promotions. If your email is a newsletter, put the name and issue of the newsletter in your subject line. Because that’s what’s inside. If your email is a special promotion, tell them what’s inside. Either way, just don’t write your subject lines like advertisements. When it comes to email marketing, the best subject lines tell what’s inside, and the worst subject lines sell what’s inside.

Next Time…

In the next article we will be talking about “eShot Design” (the exciting bit?).

Structure your content

Understanding your audience means your copy should be relevant to them. Do some research, then put yourself in your audience’s shoes and write for them.

Each story should be a hook so remember to keep content short and snappy. Content should tease and encourage readers to click through to your website – not give the whole story away.

You will get a better click through rate with a short page containing ten short hooks than you will with one or two long story that may or may not, interest your reader. readers have a VERY short attention span and will quickly scan an email for items that interest them then click through or leave.

“It needs to be enticing” says Guardian writer and content specialist Claire Foot. “Keep your content short, sharp and sexy. Don’t lose readers by giving them irrelevant content.”

There are many ways to engage with the user and offer them a clear reason to continue their path to your site. “What happened next” text works well.

For example, “What was Posh Spice doing in this shop?” or “find out how we increased sales by 200%”, as clickable links.

Link to the relevant part of your site. Don’t make readers click to your homepage and then work to find the content you’re promoting. Make it easy.

You should also really aim to get under the skin of your intended recipients and use the language of your audience to really engage them. Depending on your audience, make it chatty, but not patronising and have the tone sit comfortably with the product.

Rebecca Cryan agrees. “Poor content can’t be saved by a clever design later,” she says. “An email may look slick and sophisticated, but if it’s got nothing to say, why would anybody want to read it? Copy counts. Take time to perfect the pace and tone of your newsletter.”

The amount of text you use is also a decision based on who your intended audience is. A newsletter for a television series such as The Apprentice can be more text-heavy, as it’s appealing to an older audience who are more likely to spend a longer time interacting with it.

Younger audiences require more visuals and less text: try to deliver a dynamic message in fewer words. This could also be true for an adult audience that might be looking at your product offering too.

Services on the other hand are summed up better with words than an image. Using the right method is key.

Next Time…

In the next article we will be talking about “Subject Lines”.

1. Who you’re sending the newsletter to?
2. What you want to achieve?
3. How do we create copy that fits your brand’s tone?

Objectives first

“Email marketing can be much improved by more effective information gathering,” she explains. “Factors such as age, sex and interests ensure that newsletters reaching people’s inboxes are specific to them and their lifestyle.”

“We like to look purely at the objectives first. Some clients will fixate on the creative but we like to take a step back and review what they want to achieve with the email in the first place.”

“In the planning stages, we had the target users very much in mind when trying to create a compelling piece of communication,” explains interactive producer Oliver Davies.

“For this reason, we decided to produce something that was more content-rich and took longer to consume than other, more visual styles,” says Davies. They dubbed the tone ‘Apprentice snacking’. If the recipient didn’t have the time to click through to the main site, there would still be something substantial to satisfy their Apprentice fix.

This article has been based on an article from .net

Our email marketing system is second to none and so are the reports it produces.

Campaign reports

Here are some of the key report screens in Campaign Monitor. Click on any screenshot to grab it in full size.

Campaign Snapshot

Campaign snapshot See how your email campaign has performed at a glance. Find out how many recipients opened your email, clicked a link, unsubscribed, forwarded your email to a friend and loads more.

Opens Over Time

Opens Over Time Our simple Opens Over Time Report shows exactly who is checking out your email, how many times they’re doing it, and when they did it. You can get an overview for the life of the campaign or drill down all the way to minute by minute detail.

Recpient Activity

Recipient Activity Our recipient activity report lets you get down to some serious detail on your campaign. Easily see who opened, who clicked, who bounced and who unsubscribed. You can even search for a specific subscriber to see exactly what they did with your email.

Link Activity

Link activity The Link Activity Report makes it very easy to see what your subscribers found most interesting, as well as who clicked and who did not.

Bounce Summary

Bounce Summary As well as automatically processing any bounced emails for you, we also tell you exactly why that subscriber bounced out of your list. Maybe we got an out of office reply, or perhaps their mailbox was full – whatever the reason, they didn’t get your email and we’ll tell you why.

Compare Campaigns

Compare campaigns Easily compare any of your email campaign with each other. Is your open rate improving? Are you seeing less bounces over time?